Tired of waiting

Dear returns department.<br> <br> After back and forth communication, you have neglected to answer my last email sent on the 22/04/15.<br> This problem all started with extremely bad customer service of a return item STILL under guarantee. You neglected to inform me that there was no stock and addition to that you credited my account with out my consent. You then offered me alternative products and to PAY IN the balance (directly violating the CPA). You have also accused me of being a **** when we have written proof of all communication.<br> <br> I await communication as to the following:<br> 1. When will I receive my item returned and FIXED<br> 2. If you cannot fix it, send me the Russel Hobbs<br> 3. An answer to my last email sent 22/04/15