AK
Akhona K

1 reviews | Active since Mar 2014

20 Oct 2016, 11:20

TIME WASTED DURING COLLETION

<p>I bought a mouse from Takealot.com yesterday (Wednesday morning), and paid for it online. Since the delviery cost was over R60 I opted to go collect it myself this morning before going to work (Thursday morning, 20 Oct). The website says that their stores are open from 7am till 8pm week days. I got to the Montague Gardens Takealot.com warehouse this morning at 8:10am, and I was informed by the security that they only open at 8:30am and what's writen on their website was incorrect. I am not going to waste my time and fuel again by going to Montague Gardens to collect that item, and this is Takealot.com's problem and await prompt delivery of mouse as I cannot work properly without the mouse, otherwise refund me all my money, and I will gladly go buy it at another shop and get instant delivery.</p> <p> </p> <p>Yours very unhappy customer (Soon to be ex-customer if this is not attended to urgently)</p> <p>Akhona Krakri</p>

0
Replies (2)
takealot.com
takealot.com's reply20 Oct 2016, 16:19
Official

Hello krakri.ak,

We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.

Thank you for taking our call today and allowing us to take action to get this matter rectified.

We will keep you posted on your request.

Regards

Takealot.com Team

Best regards,

AK
Akhona K's update25 Nov 2016, 08:37
Reviewer Update

Post the turnaround time to attend to the query. I was happy!