1 reviews | Active since Mar 2009
Ticking the box excercise
Good day,<br> <br> After ordering the latest PS3 Rugby challenge game, Takealot, for some reason yet to be communicated, decided that they need to extend the delivery date. What I am most surprised about is the way in which you handled a complaint on Hello Peter.The person complained about the lack of communication from Takealot regarding this matter. Takealot then responded that they apologise & will be sure in future to communicate better with their customers regarding such issues. <br> I want to know then why you have decided not to inform all those customers that did not complain, but who also did not receive the game, what the reason is for not delivering the order as was planned?<br> It would seem that there is a real gap & as long as you tick a box & hopefully satisfy the complaining customer then all will be just OK. This type of action & behaviour does not improve your standing with your customers, does not add any value whatsoever to your business & in fact does you an injustice as it serves to confirm that you do not really care & could do without the complaint. You would be better off ignoring the whining customer instead of falsely giving an impression that perhaps you do. Whi
Thank you for taking our complaints team's call to clear up this misunderstanding. We always try to deliver all orders as per their promised delivery dates, but unfortunately sometimes factors beyond our control prevent us from doing so. When this happens we endeavour to notify all affected customers of any such delays as soon as possible. As discussed with our complaints team our suppliers informed us that the release date for Springbok Rugby Challenge 3 (PS3) has been extended to 30 November 2015, of which we notified all affected customers on 16 October via e-mail. This communication was sent to the e-mail address associated with the account on which the order was placed.
We kindly ask that you check this particular e-mail address inbox for the communication sent. Our complaints team will touch base with you again to confirm if you did receive it.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to clear up this misunderstanding. We always try to deliver all orders as per their promised delivery dates, but unfortunately sometimes factors beyond our control prevent us from doing so. When this happens we endeavour to notify all affected customers of any such delays as soon as possible. As discussed with our complaints team our suppliers informed us that the release date for Springbok Rugby Challenge 3 (PS3) has been extended to 30 November 2015, of which we notified all affected customers on 16 October via e-mail. This communication was sent to the e-mail address associated with the account on which the order was placed.
We kindly ask that you check this particular e-mail address inbox for the communication sent. Our complaints team will touch base with you again to confirm if you did receive it.
Sincerely,
takealot.com