****GERY BEHAVIOR OF TAKE A LOT

I am petrified by the ****gery behavior of TAKE A LOT staff members. I returned 3 watches at Rivergate and I even offered to open the box so that the Agent who was assisting me can verify and check the items, however He refused and said its Ok then I left the 3 watches with him. A confirmation was sent later so I waited for the refund.to

After a week I discovered that only 2 watches has been refunded then I enquired with their call centre. I was advised that they will do an investigation with the branch then come back to me. After seeing that they were not reverting back to me. I consulted them again and one of the Agents from the Delivery side advised me that they have received 3 watches however they still need to rectify the error on the system. I asked her to give me timeframes then She said She cannot tell and She is not the only one working on the system so I had to wait.

On the 25 April they sent an email showing pictures of 2 watches and one empty box meaning one watch is missing. I called them again to check what does this mean the guy I spoke to today advised me about the investigation again. Why is Take A Lot management not contactable to address this ****gery behavior of your staff members. Why are you allowing this and obviously you supposed to have surveillance cameras at all your points to give a true reflection of what is going in and out of your company.

I will never order from you again and I am so disgusted by this ****gery behavior of yours.