This place is testing me!!! Terrible customer service

So fed up with Takealot. Always problems with their services. I logged in a return literally returned the package to the cargo pickup point the next day and they canceled my return!!!! After sending me a damaged item!!! I've tried calling no luck there. Can't get through. How are you even still operating. This will be the last freaken time I buy anything on Takealot which is actually overpriced and you get items for cheaper at places like Makro who also deliver and actually have customer service.