Third request logged for collecting of return and takealot has no contact email/phone

Takelot is great with deliveries and products, but their communication sucks big time. Why do they make it simply IMPOSSIBLE to contact them. We are not robots, we are humans. So not all your robot solutions works for ALL situations for humans. The least you can do is at least to give us an email. I have logged a return THREE times, yet no one bothers to do anything about it and the return time is soon going to expire. Can you please think of us your customers as HUMAN and that not all your robot solutions work for every situation. Please give us at least a contact email where we can write to you the problem, as there is absolutely no option on your website to do so, other than the stupid robot solutions that is not working for this problem.