BdT
Ben-Johann du Toit

1 reviews | Active since Jan 2016

11 Jan 2016, 15:13

Think twice before you Takealot

It has now been 26 days since I placed my order for a 3G Tablet and more than 3 weeks since the incorrect WIFI tablet was delivered. It still has not been collected, although I have been advised about collection dates that have come and gone and I have since been advised that the item I ordered is out of stock. <br> <br> I have now bought the correct product from Game and I was quite happy to pay a bit more to get it within 5 minutes of walking into the store. I however still have the WIFI tablet and therefore have not been refunded. I expect a few more calls and promised collection and refund dates to pass.<br> <br> They are quite happy to sell you lots of products and advertise great deals daily, but when they get it wrong (and they do), don't expect much service or feedback and be sure that it will TAKEALOT of your time, energy, calls, emails and frustration before you get anywhere.

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Replies (1)
takealot.com
takealot.com's reply13 Jan 2016, 12:16
Official
Hello bjdutoit1@,

We sincerely apologise for the bad experience you have had with us. There is no excuse in not fulfilling the promise we have made to collect your return.

Our collections process is a highly efficient process that is usually smooth sailing. We're sorry that you've had a negative experience during this process.

Thank you for taking Maxine from our complaints departments call today to confirm that your return has been collected. Once the return has been received at our warehouse your request will be actioned accordingly.

Regards
Takealot.com