******* trying to **** me. Never buying from them again.

I have bought from takealot for years which has lead me to trust them when buying electronics. 2 weeks ago I bought a TV from them. I realised last week this tv is not capable of doing what I need so decided to log a return for credit and purchase an upgrade.

Logged the return, delivery guys came to collect and off it went.

I get an email the next day saying the tv can’t be refunded because the screen is damaged with pictures that show the tv screen has been very badly cracked.

I send them the pictures I took just before the delivery men took the tv away where you can clearly see their reflection in the tv and the metadata shows the date and time. In the pictures the tv is in perfect condition. I tell them to please review the picture the delivery man took as well when logging the collection. This is overwhelming evidence that the item I returned was undamaged.

It has been 3 days now and my mails have for the most part been ignored. The one reply I got was a half hearted “we have forwarded your pictures to the warehouse”. What does that tell me? How is that relevant? My responses have further been ignored and when I try to place a call their phone lines are inactive.

On my account it says the return has been concluded but clearly it has not as I don’t have any feedback or my refund yet. These ******** are trying to make me pay for their own mistake and I am yet unsure if I should take legal action or not.

One thing is for sure though. Out of principle I won’t buy from them again. I can’t wait for Amazon to open next year so these ******** can lose all their business. Am I petty? Yes probably. Do they deserve it? I don’t know. Ask the R13000 they are trying to ***** from me.