******* must be brought to task

From a company who used to deliver promptly and get back to their clients with enthusiasm and haste, to a company who's staff no longer perform and a management team who clearly no longer care. This business has slipped severely in their customer service levels. My order was placed on the 24 of April and delivery scheduled for the 30th. When this didn't happen, I contacted them on Facebook. The response time was 12 hours. Not the kind of response I am used to and I made mention of this fact. Delivery was rescheduled for the 4th of May, and again, this delivery date was not adhered to. Again, I complained on Facebook messages, however this time, it has been 24 hours with no response from them. I have emailed them as well during this time, with no response again. They have my money, which they gladly took knowing full well that they couldn't deliver in time going by the complaints on this page, and now are simply quiet about delivery. They even went to the effort of making sure their direct emails no longer work, and that their staff are no longer contactable by phone. They are clearly in trouble, knew it, and tried to rob their clients of as much money as possible before people started realising it. Receiving payment and not delivering on goods paid for has a name, its called theft. ******* must be brought to task.