THEY WILL NOT HELP YOU - DO NOT BUY FROM TAKEALOT

After buying a Notebook that went faulty within a week I arrange for the item to be returned and my money refunded as they cannot replace the item before I leave the country. I called on the Saturday and all went well and a collection was arranged for that Monday. I get a sms confiming collection but on Monday I get a sms saying they cam but couldnt collect, tis was a lie as no call was made and no one came to my home. I email asking whats happening and the call center just says they will reschedule, the nex day Tuesday the same then, a sms saying someone was there but could collect.. another lie.. noone came and noone called after a promise of a phone and an alternative number provided. Another promise for a collection now on Wednesday. This time I get a call and arrangements are made but 10-20 min later a sms sying they were there and could'nt collect like the past 2 days... again a lie the driver never pitched. i called the driver on thenumber he called me and he tell "he decided he would come"... Is this the service you offer Takealot, is this how you treat customers????? I am disgusted and insulted by this behaviour... is this your way to delay the collection.. I want my money back and I want it back immediately, your delays are not my problem and I will not wait for the stupid process to be done and be delayed in further. GIVE ME BACK MY MONEY and collect the item whenever the hell you fel like buy STOP *****ing me around! DO NOT BUY FROM TAKEALOT, THEY DO NOT GIVE A DAMN ABOUT YOU AS A CUSTOMER. ACTIONS SPEAK FAR LOUNDER THAN WORDS!