1 reviews | Active since Feb 2014
They've had my laptop for over a month
I want my laptop back or a refund.<br> <br> Every single day I get told that something will happen and nothing has. The call center respond with apologies and there's no action.<br> <br> I've spent 10s of thousands with them and I'm closing my account. Their after sales service is pathetic. You cannot treat your customers like this.<br> <br> My laptop has a damaged keyboard. My daughter hit it very hard and I'm told that there's a virus. Really? A virus is causing the keyboard keys to not work? Wow, I thought I told you that my daughter hit it hard. Well, you've had it for over a month. I'm willing to pay to have it fixed and you couldn't deliver. <br> <br> So guess what? Consumer commission time! And there will be reparations I'm sure.<br> <br> So just get the damn laptop to me so I can close my account with you and take this to someone higher than you because all you will do is say I'm sorry and expedite this painful and prolonged process. My reference number is Rrnf22ef37f
We're sorry for the frustrating experience and that the process has taken longer than expected. The product is outside of our 6 month warranty and was therefore submitted to the supplier for assessment under their warranty. The feedback provided was received from the supplier and based on their evaluation. We'll gladly look into this further and have been trying to get hold of you to get a little more insight into the matter. We've not had any luck and have sent you an e-mail to which you can reply at your soonest convenience.
We'd really like to assist in getting this matter straightened out and resolved with you soonest and will keep an eye out for your reply.
Sincerely,
takealot.com
We're sorry for the frustrating experience and that the process has taken longer than expected. The product is outside of our 6 month warranty and was therefore submitted to the supplier for assessment under their warranty. The feedback provided was received from the supplier and based on their evaluation. We'll gladly look into this further and have been trying to get hold of you to get a little more insight into the matter. We've not had any luck and have sent you an e-mail to which you can reply at your soonest convenience.
We'd really like to assist in getting this matter straightened out and resolved with you soonest and will keep an eye out for your reply.
Sincerely,
takealot.com