They took my money AND my phone

I returned a phone on 21 June 2021, purchased in December 2020 that was still under a one-year warranty. The screen was faulty - flickering and unusable. It was returned to me without the issue being addressed - it had been switched on at the warehouse and deemed to be working when that was not the issue. When I raised my concern I was told to log another return which I did on 30 June. I am still waiting.

I have tried to get hold of someone to assist several times. I have been told repeatedly that it is with the supplier and that I must just wait. I HAVE been waiting. I have been waiting almost SIX WEEKS. My son was unreachable during violent unrest in Durban because of this!

According to Takealot's returns policy, "If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund" The only exception to this is direct warranty items and extended warranties. Neither of which apply to this item.

I purchased the phone from Takealot. I paid Takealot. Takealot took my money and facilitated the exchange on their platform and TAKEALOT should refund me my money as my son is currently sitting here with NO phone and NO money!