They Takealot and give nothing

On the 28th of February I placed my regular order of about R2500. Order was confirmed. First battle: Delivery schedule changed to 14th of March! I cancelled the order it was easy as it was to be COD. Who can and will wait for let food for 2 weeks??? So far so good…….. Second battle: Cat food delivered 2 weeks prior Montego wet food, In sealed packets, stank so badly it became impossible to walk into the kitchen. No wonder my poor elderly cats did not touch it!!! Food was picked up the following day, what a pleasure! This was the 22nd of February. Despite daily emails inquiring about my refund I have not managed to obtain one until the 5th of March!!!! Two days after I had cancelled the order mentioned above and promised myself I will never expose myself to this kind of treatment again. My shopping days with Takealot are over! The reply was standard: The product is being reviewed - what do you review wherever you are keeping it the stench would be unbearable. On the 5th a refund was generated but not in cash as paid to them but as a credit for the next purchase. I have loudly voiced my opinion that I will never shop with them again At the end of the day was faster and more secure to receive the credit on the account so I agreed to order one last time dog food. Delivery was scheduled for the 10th - it didn’t happen. During the past 2 days I have been on the phone to them at least 20 times per day starting at 06:30 yesterday explaining I had an emergency and will not be back home before 15:30 kindly advise driver. No idea what they did but certainly not advised the driver. Who arrived first time at about 12:20 second time at 15:28 - I was not there as previously advised. Another 10 emails were exchanged where I have recorded how unreliable, ill intended, badly trained, lacking communications and communication skills, etc. I have advised I will not under any circumstances expose myself to this kind of conduct and requested my money back. Since then the emails started flying… they wanted to find out my name, surname, email address (but they contacted me on it) my telephone numbers (but they sent me tens of contradicting messages) fact is absolutely no one got back to me and there is no one to talk to because if one does, it just starts a “new investigation” with a new number without any feed back on the ongoing one . Since last night I have started a 3rd battle: To obtain an email address for Takealot’s CEO Mamongae Mahlare or her PA. Well this has proved mission impossible and I have spoken and emailed a lot of people. To name and shame a few Daniel at *** who’s supervisor Zaygan was certainly calling me back to Jeremy Samuels at *** the Call Centre team leader who’s unnamed superior was just as helpful and he also tried to sway me from talking to Takealot but to the Consumer Goods & Services Ombud where he is an employee. So you see as it stands they have my money I have no dog food and everyone employed by Takealot defend the CEOs or PA mails with their lives…….. Disgusting conduct disgusting situation …no accountability whatsoever ever…. I just wonder how much money collectively they are holding onto ********ly ……..