1 reviews | Active since Mar 2010
They sell half a product
I bought a printer , only after opening it up seeing there is no connection point from the printer to a desktop or laptop , this printer isn't blue booth enabled . I am now unable to use the printer . I contacted Takealot via their website , verifying of there was a error or is this is normal . There was no list of items supp**** in the box or of what was exculded . All their support did was send me a link of where to buy the extra components. I'm pretty sure that the law requires them to list what is supp**** and what is excluded ! They dont seem willing to help. I would hate to have to constantly question them per product as to what is included , or maybe that the plan ...sell half a product so you have to buy more . I gave them a chance to correct the error or apologize , but clearly they don't need to retain clients
Sorry for the delay in response. This didn't sound 100% right to us either, so we needed to do a little investigation before getting back to you. We checked with our buyer & he confirmed that there was a WE commission ruling a while back that printers would not be imported with USB cables anymore. So the feedback you received from our support team was right. However, we checked the product listing & found that this information was nowhere to be found, which is our mistake & we'd like to apologise for the trouble this omission has caused.
We'd therefore gladly like to supply you with the suggested cable & our customer service team will be in contact soon to confirm the delivery with you. Sorry for the unnecessary drama & thanks for bringing this to our attention so that we could correct the listing.
Sincerely,
takealot.com
Sorry for the delay in response. This didn't sound 100% right to us either, so we needed to do a little investigation before getting back to you. We checked with our buyer & he confirmed that there was a WE commission ruling a while back that printers would not be imported with USB cables anymore. So the feedback you received from our support team was right. However, we checked the product listing & found that this information was nowhere to be found, which is our mistake & we'd like to apologise for the trouble this omission has caused.
We'd therefore gladly like to supply you with the suggested cable & our customer service team will be in contact soon to confirm the delivery with you. Sorry for the unnecessary drama & thanks for bringing this to our attention so that we could correct the listing.
Sincerely,
takealot.com