They lost my parcel, have to wait two weeks to hopefully get it.

<p>I ordered a PlayStation game the 1st of December. On estimated delivery the driver stopped here and then discovered the parcel being missing, He apologised and promised to have it delivered the next day before 12.</p> <p> </p> <p>The next day nothing came, I phone Takealot.com and they said they see on the system the parcel is missing.</p> <p>They will have to make to replacement order.</p> <p>First of all why wasn’t I notified because they make it pretty clear when you phone that they assure you that you will get notified when there is a delay in your order?</p> <p>If I didn’t phone them they wouldn’t have ordered it again. </p> <p>The lady then said will put in the replacement orderThe next day i phoned again, a there was no replacement order?? </p> <p>They then told me they can’t put in a replacement order because they first need to investigate why the parcel is missing</p> <p>Now secondly what does that have to do with me?? You and your courier company lost the parcel not me! One would think they would apologise and make sure to do an urgent delivery but no they say I must wait because investigation needs to take place.</p> <p> </p> <p>Yesterday I received the mail that the replacement order has been placed and estimated delivery will be on the 14th! </p> <p>So if the parcel doesn’t get lost again, in total i will be waiting two weeks for It.?? This is while they had in stock in JHB and CPT.</p> <p> </p> <p>I asked so many times for a manager but they are always busy, either on the phone or in meetings, I asked for a call back from the manager but nope that also didn’t happen.</p> <p> </p> <p>I ordered this game for a kids Birthday and made sure I ordered it in good time to have it on time.</p> <p> </p> <p>Not only am I upset about the game being this late but also about the call centre that doesn’t help me and no Manager not once being available, no notification, no call backs.</p> <p> </p> <p>I would really appreciate someone in a management position to contact me about this.</p> <p> </p> <p>My first tracking order that got lost is: ********** </p> <p>My replacement order is ********** </p> <p> </p> <p> </p> <p>I phone this morning again and I must say this lady at least sounded more intrusted to help me, and also because I was already very frustrated about this and was little demanding to not put me on hold and help me for once.</p> <p> </p> <p>Regards</p> <p>Maré van Heerden</p> <p> ********** </p>