They have ****** my money.... they are *******

I made a purchase and they sent a confirmation email to say that it was paid. Then later I received another email that said they are waiting for the payment.

My account still shows that I have paid on my bank and I still have the email but they cancelled my order, I cannot contact them to speak to someone about it because they are to *********** and cannot understand me.

This was a gift for my daughter. WHAT NOW ?

I'm going to open a case at the police station tonight for theft...