1 reviews | Active since Feb 2014
They have no idea what they are doing!
Order ***. Copy of delivery slip sent to take alot email as evidence that only four items were delivered to my sisters home - no 5 shakespeare avenue Ridegway.<br> I was away in KZN on Monday and Tuesday and discovered this on arrival on Tuesday evening.<br> Four boxes of size 5 Premium Care nappies were not delieverd. The cost of this part of the order is over R1000. I am a regular customer of take alot and have never had a problem like this before.<br> <br> This morning i got feedback that the nappies were delivered to a cousin later on Monday - this is nonsence as there is no cousin in our hosehold! <br> <br> I want this sorted out today! You can investigate and take your time to figure out what happened however ensure that my order is delivered ASAP. <br> <br> I am expecting and have been ordering nappies in bulk from you recently, refer to my order history and note that i am a loyal and very regular customer. I expect this issue resolved today with NO excuses. If you are unable to resolve, refund me! <br> <br>
We're sorry for this mistake & will definitely get this sorted out. We've assigned this to our complaints team to address & will do our best to get the nappies to you as soon as possible. We'll also address the incorrect delivery issue & feedback you received with the courier involved & apologise for the unnecessary stress this must've caused you.
Our team will need a little bit of time to get the necessary arrangements in place & will be in touch to discuss alternative options, including a refund, should delivery not be possible today.
Sorry for dropping the ball on you this time, it's never great to let down a loyal customer.
Sincerely,
takealot.com
We're sorry for this mistake & will definitely get this sorted out. We've assigned this to our complaints team to address & will do our best to get the nappies to you as soon as possible. We'll also address the incorrect delivery issue & feedback you received with the courier involved & apologise for the unnecessary stress this must've caused you.
Our team will need a little bit of time to get the necessary arrangements in place & will be in touch to discuss alternative options, including a refund, should delivery not be possible today.
Sorry for dropping the ball on you this time, it's never great to let down a loyal customer.
Sincerely,
takealot.com