They don't want to take responsibility for damaged item they sent me

I am extremely disappointed with the service I received regarding a TV that was delivered damaged by the company. From the beginning, there were already delays with the delivery process, and after finally receiving the TV, it was discovered to be damaged upon arrival.

I immediately reported the issue and provided all the necessary communication and evidence, including emails relating to the delayed delivery and the damaged item. Despite this, the company has refused to replace the TV and is attempting to shift responsibility onto me as the customer for damage that clearly occurred during delivery.

This is completely unfair and unacceptable. Customers should not be expected to accept damaged goods or be blamed for issues caused during transportation and handling by the company or its delivery partners.

What makes this even more upsetting is the lack of accountability and empathy shown throughout this process. I have acted honestly and in good faith from the start, yet my concerns continue to be dismissed.

I am requesting that the company urgently review this matter and provide a fair resolution by replacing the damaged TV or providing an appropriate remedy. I hope management takes this complaint seriously and resolves it professionally before further action becomes necessary. The damage is even visible on their box at the corner that this TV got a very heavy impact during transit