They don't take accountability for damaged / defective products! Be careful when buying expensive products.

On the 27/01/2022 they delivered my 75" LG TV worth R20,000.000. I received it and kept it in the box, on the 04/02/22, 8 days later, I unboxed it only to find that the TV is damaged, there is a hole on the box of the TV, which led to the damage. I took a picture of the BOX on the day of delivery and it clearly shows the hole and other marks, the box was handled carelessly.

Now i am trying to get a replacement device and this is the response i am getting from TAKEALOT

Hi Boipelo,

Thank you for logging your return with the Takealot.com Returns Department.

Please note that we have rejected your return request due to the following reason/s:

As per company policy customer is required to return a damaged item within 7 days of delivery.

We ask that you please read our Returns & Exchange policy here for further information: www.takealot.com/help/exchange-return-policy.

If there is anything unclear about the Returns & Exchange policy on our website and you require clarity,Click help on our Website - https://secure.takealot.com/help

If this does not help, one of our friend shopping assistants will come back to you.

Regards,

Sabelo.M