They don't care about customers!!!

I am writing to express my extreme dissatisfaction with the recent experience I have had with Take A Lot. I purchased a TV from the company as a gift for my parents. However, circumstances led to my brother also buying them a TV, which prompted me to contact Take A Lot regarding a return. Unfortunately, I no longer possessed the original packaging for the TV.

When I contacted the call center, I was informed that approval from a manager was necessary before proceeding with the return, given the absence of the original packaging. The call center agent sought and obtained the required approval from the manager, and subsequently logged the return, duly noting the exception of the missing original box.

After the TV was collected, I waited for three days, expecting further communication or updates on the status of my refund. However, when I finally contacted Take A Lot to inquire about the refund, I was shocked to learn that my return had been declined. Despite numerous attempts to obtain an explanation, I was met with vague responses and no clear reason for the rejection. Two weeks later, I received a call from the company's representatives, only to be informed that the return was declined due to the absence of the original packaging.

I immediately pointed out that the approval had been granted by the call center manager and shared my frustration at the lack of communication and clarity throughout this process. I was promised an investigation into the matter and a follow-up, but to date, I have not received any response. Every time I call, I am directed to speak with a new representative, and the entire ordeal needs to be explained from the beginning. The same cycle then repeats - I am informed that my TV is with the return department, but cannot be connected with them directly, and a ticket is opened with no follow-up whatsoever. This has become a daily occurrence, and I am left in the dark regarding the status and resolution of this matter.

To provide some context, I initiated this return on the 28th of November 2023, and yet I have no idea what is happening with my TV. The level of customer service and communication I have encountered throughout this experience is both disheartening and frustrating. I can confidently say that this has been the worst experience I have ever had with a company, and it has left me with no desire to ever make a purchase from Take A Lot again. Cant wait for amazon to hit our s****s.