THEY DON'T READ.notes

I will start by saying if I could tick Compliment & Complaint, I would. They are on the ball with almost everything.<br> <br> BUT when you log a return, they don't offer you the option of a cash refund to your bank account. EVERY single time I have to call in (waste airtime) to get them to process the refund to my card. <br> <br> I have spoken to an agent about this before and she said that I should just state in the notes while logging the return, that I would like a cash refund to my bank account. I have done this for EVERY return that I have logged. They don't even read those notes, so why put it there. They refund with a credit anyway, then I have to call in EVERY time. So not only do I waste airtime but I have to wait even longer for the cash refund to reflect in my bank account :( !<br> <br> Really disappointed actually.