They claim they paid my refund,

On the 3rd of Dec 2015 I placed an online order ( Order Nr: ***) worth R699. I paid using my credit card.<br> I received a confirmation email that it will be delivered the 07th/12. It was not delivered, I called them and MrDcourier, they all confirmed that by the next day it will be delivered. By the 14th, I still did not get the parcel, hence I called and said I need my refund and no longer interested in the parcel. they responded and saidthey will only process the refund once they get back the parcel in their warehouse and in good shape. I even exchanged countless emails with them. I got an email dated 21/12/2015n that they received the \ spinner trolley case"and their inspection will take 1-3 days before they give me outcomes of the inspection and my refund. I called again the 11th Jan 2016"