MB
Muhammad B
1 reviews | Active since Dec 2015
10 Dec 2015, 15:52
They cancelled my order after I paid for my item
I placed my order and then paid for it. They did not send me my confirmation rather they cancelled my order and did not even inform me nor refund neme. I need the item by Friday 10 December
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Replies (1)
takealot.com's replyOfficial
10 Dec 2015, 17:13Hello msbassa,
We sincerely apologise for not processing your payment in time to authorise this order. As payment did not authorise in time your order was automatically cancelled as per our policy. Thank you for taking Sheena from our complaints team's call to assist with this matter. As discussed we'll re-instate your order ASAP and will do our best to get delivery completed to you tomorrow.
Our complaints team will keep you posted on any further developments with this matter.
Sincerely,
takealot.com
We sincerely apologise for not processing your payment in time to authorise this order. As payment did not authorise in time your order was automatically cancelled as per our policy. Thank you for taking Sheena from our complaints team's call to assist with this matter. As discussed we'll re-instate your order ASAP and will do our best to get delivery completed to you tomorrow.
Our complaints team will keep you posted on any further developments with this matter.
Sincerely,
takealot.com
takealot.com's reply10 Dec 2015, 17:13
Official
Hello msbassa,
We sincerely apologise for not processing your payment in time to authorise this order. As payment did not authorise in time your order was automatically cancelled as per our policy. Thank you for taking Sheena from our complaints team's call to assist with this matter. As discussed we'll re-instate your order ASAP and will do our best to get delivery completed to you tomorrow.
Our complaints team will keep you posted on any further developments with this matter.
Sincerely,
takealot.com
We sincerely apologise for not processing your payment in time to authorise this order. As payment did not authorise in time your order was automatically cancelled as per our policy. Thank you for taking Sheena from our complaints team's call to assist with this matter. As discussed we'll re-instate your order ASAP and will do our best to get delivery completed to you tomorrow.
Our complaints team will keep you posted on any further developments with this matter.
Sincerely,
takealot.com