THEY ARE NOT COLLECTING THEIR FAULTY PRODUCT!

A defective product is due for return. First, you said you will collect the item on Tuesday, then cancelled and rescheduled for Wednesday. Then you cancelled Wednesday's collection and rescheduled for today. Now you have cancelled today's collection. This will be 4 days in which I am stuck at home, unable to attend to other important things! This also delays the process of you giving me my refund. This is a bad business practice!