They actually listened. Good work.

I have ordered a nonrefundable/ returnable book through takealot from a third party. When I received the item the instructions were very unclear, you can not do the.actions the way they explain it . And to top it off, no photos of the actual movements. Only photos of other exercises that has nothing to do with the book. I was hesitant to lodge a complaint because I am use to people not listening to me. But I was very surprised when the customer service at takealot listened and took action because they could see this book was useless and it cost a fortune for a 20 something page. They sorted me out and I am able to return it and I will get credit. Thanks for listening and restoring my faith in customer service. Great job.