TN
Tevin N

1 reviews | Active since May 2016

18 May 2016, 19:41

There is still hope in takealot

<p>I phoned takealot multiple times and spoke to many consultants that wasnt able to sort my query out, each consultant give me different answers and wasnt very helpful at all, takealots call centre is pathetic i have to phone dozens of times and hope a consultant that knows their job answers and sorts my problem out, Thats why im taking this time to thank the small handfull of employees at takealot that actually do their job and go the extra mile to help clients, i would like to thank Marvin Wareley who sorted my query out within a few minutes where dozens of consultants failed at helping me he went the extra mile and assisted me, takealot needs to give him a raise or promote him for his outstanding work.</p>

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Replies (2)
TN
Tevin N's update19 May 2016, 13:18
Reviewer Update
My query was about my blender, takelot sent me a broken one and I sent a request to do a drop and collect as per the 7 day policy but nobody ordered a replacement after speaking to many consultants nobody wanted to help. I got my replacement like I asked for but I cancelled it due to the fact they didn't have stock and I had to wait 4 to 5 days for the supplier to deliver instead I ordered a tablet, now this morning I get a call from takealot saying that I need to return the tablet with no reason at all, its the same as me reordering the blender I just ordered the tablet instead, so why must I return it? Cant you just collect the blender and leave me the hell alone
takealot.com
takealot.com's reply19 May 2016, 15:07
Official

Hello Tevinn06,

Thank you so much for taking the time to write to us, giving us feedback on your recent experience with us.

We have tried to contact you, but we were unable to reach you.

We sincerely apologise for any inconvenience you may have experienced and at the same time we are happy to hear that you have been assisted efficiently and that your concerns has been settled.

We appreciate your feedback and support and we look forward to seeing you again soon.

Regards
Takealot.com