1 reviews | Active since Oct 2011
THEIR MISTAKE AND STILL NO EXCHANGE 2WEEKS
I ordered a night light on Friday27/11, received the wrong light on Monday30/11, arranged for exchange.After several phone calls from me to Takealot/Mr Delivery Couriers, and emails and sms'es confirming delivery, STILL NOTHING. I still have the wrong item and still not the right item. I last phoned on Monday7/12 to find out what is happening, after Takealot confirmed on Friday4/12 that there was a mistake and some parcels were sent and some not, Takealot confirmed delivery Monday7/12. After the lady from Mr Delivery swore while speaking to me and I still don't have this solved and no one contacted me yesterday 8/12 to resolve this matter, I am disgusted with this service. THIS AFTER I ORDERED THE ITEM I WANTED AND IT IS STATED ON THE INVOICE AND TAKEALOT STILL SEND THE WRONG ITEM. NOT MY MISTAKE/THAT I CHANGED MY MIND. FIX THIS!!!<br>
We apologise for delivering the incorrect item to you in the first place and for the frustrating experience this has led to since. Our complaints team will take over this matter and address it with the relevant departments to ensure that it is resolved as a matter of urgency. They'll be in touch with you to assist in getting this order sorted out as soon as they've gathered all the relevant information.
Once again we're really sorry for not getting back to you sooner and for not ensuring that this order was corrected ASAP.
Sincerely,
takealot.com
We apologise for delivering the incorrect item to you in the first place and for the frustrating experience this has led to since. Our complaints team will take over this matter and address it with the relevant departments to ensure that it is resolved as a matter of urgency. They'll be in touch with you to assist in getting this order sorted out as soon as they've gathered all the relevant information.
Once again we're really sorry for not getting back to you sooner and for not ensuring that this order was corrected ASAP.
Sincerely,
takealot.com