PC
Pablo C
1 reviews | Active since Jul 2011
24 Dec 2015, 10:50
Their delivery sms's mean nothing
The last 2 days I received daily sms's from them saying the order will be delivered by 5pm that day, they didn't. Today, no SMS at all. pfff. Phoned them, they were not apologetic at all and said it will be delivered by 5pm today.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
24 Dec 2015, 11:35Hello pcasado,
We're sorry for the poor manner in which your enquiry was dealt with this morning and for failing to deliver your parcel as promised in the first place. We've liaised with the responsible courier branch who advised that the driver had difficulties locating the delivery address. We apologise for the inconvenience and frustration this has caused you. They've addressed this with the driver who is currently out with your parcel and delivery should take place before 12pm today still.
Our complaints team has not been able to reach you on the number provided. They'll try again after 12pm to confirm that your deliver has been completed.
Kind Regards,
takealot.com
We're sorry for the poor manner in which your enquiry was dealt with this morning and for failing to deliver your parcel as promised in the first place. We've liaised with the responsible courier branch who advised that the driver had difficulties locating the delivery address. We apologise for the inconvenience and frustration this has caused you. They've addressed this with the driver who is currently out with your parcel and delivery should take place before 12pm today still.
Our complaints team has not been able to reach you on the number provided. They'll try again after 12pm to confirm that your deliver has been completed.
Kind Regards,
takealot.com
takealot.com's reply24 Dec 2015, 11:35
Official
Hello pcasado,
We're sorry for the poor manner in which your enquiry was dealt with this morning and for failing to deliver your parcel as promised in the first place. We've liaised with the responsible courier branch who advised that the driver had difficulties locating the delivery address. We apologise for the inconvenience and frustration this has caused you. They've addressed this with the driver who is currently out with your parcel and delivery should take place before 12pm today still.
Our complaints team has not been able to reach you on the number provided. They'll try again after 12pm to confirm that your deliver has been completed.
Kind Regards,
takealot.com
We're sorry for the poor manner in which your enquiry was dealt with this morning and for failing to deliver your parcel as promised in the first place. We've liaised with the responsible courier branch who advised that the driver had difficulties locating the delivery address. We apologise for the inconvenience and frustration this has caused you. They've addressed this with the driver who is currently out with your parcel and delivery should take place before 12pm today still.
Our complaints team has not been able to reach you on the number provided. They'll try again after 12pm to confirm that your deliver has been completed.
Kind Regards,
takealot.com