THEFT/*****/DISHONESTY - ALL ROUND DISGUSTING BEHAVIOR AND HORRIBLE EXPERIANCE

I have been a Takealot.com customer for more than 4 years and have purchased for more than R10000. Prior to this incident, I have had great service from Takealot.com.

2 weeks ago, I ordered a laptop, which when delivered, I realized was not the correct type that I was looking for. Laptop delivered by 16:00 and I logged a return by 20:45 that evening. My intention was (and still is, to order the correct product after refund).

2 days later the laptop was collected and the delivery person even looked into the partially sealed box to confirm that the item was inside and all in order.

A few days later, I receive a call from a gentleman who received the order at Takealot, saying they received a computer MOUSE and not any laptop and that they will send a delivery person to collect the actual laptop. I explained that this was obviously some mistake on their side because the laptop did not come with a mouse and that I sent a LAPTOP not a MOUSE for refund. He said he will get back to me. A day later, I receive an email saying all is in order and I will be credited when the laptop is inspected.

3 days later, I get another email saying there's a GAMEBOY in the box and not a laptop!

Livid, I called the customer care number and the lady explained that there was an error and that the laptop will be assessed and I will be credited in a few days.

Then this morning, I get another email saying my refund is declined and that there was a R49 GAMEBOY in the box and no laptop! She even sent me PICTURES of the toy in the box where the returned laptop should be! The package is NOT the same as the one I returned the item in!

This is THEFT! Takealot.com or the utter *********** employees who dealt with this issue are insinuating I am trying to commit ***** by taking a laptop worth thousands and returning a R49 GAMEBOY in the HOPE that somebody will credit me with the value of a laptop!!!

WHAT SORT OF IDIOT DO YOU THINK I AM?

I will be taking this matter to the consumer council as well as placing record of this complaint along with the email correspondence on social media if not resolved ASAP!

Granted this may have been some sort of mix up at your deliveries offices or that one of your employees potentially STOLE my return and then placed this Gameboy in the box, but the INVESTIGATE the matter! Don't insinuate that a loyal customer has tried to commit FRUAD!

I expect contact with full resolution within 24 hours or I WILL be taking this matter further!

Absolutely DISGUSTING service Takealot.com - SHAME ON YOU!