*****/theft not taken seriously

Caught in **** - no help, no person to talk to, no feedback. I bought an m.2 NVMe hard drive on takealot.com. What was delivered was their sealed box with the hard drive box inside. The security seal on the hard drive box was cut and when I opened to inspect there was NO HARD DRIVE. I immediately reported a return and stated that I had been ****med. They loaded the return and collected it the following day. Their website still has not updated to "collected" and reflects as "return collection schedule". The return started on Tuesday (same day as the delivery) and it is now Friday. I logged a call on their "help centre" yesterday, still no response. I can't find a phone number for them. Next step is I'm reporting ***** to SAPS. Chatbots DO NOT replace humans. The fact that this ***** doesn't even to be taken seriously says a lot about their platform. Amazon.com is coming for you.