THEFT & INCOMPETAENCE

The most horrible and pathetic online sales platform to exist in SA. Ordered a product on 23 August 2026, paid for at the same time, delviery was supposed to be latest 28 August 26, delivery never took place. Contact the call centre and sent follow up queries to the support team that informed me it would be delivered today - that was Saturday 29 August, later that day I received a follow up email informing me I would have to wait until 22 Spetember 2026 for delivery, 1 whole calendar month. I cancelled the order and reordered on fast delivery, but instead of cancelling the original order they cancelled the fast delivery because their system did not "recognise" or accept the cancellation of the original order which when I tried again to cancel - would not allow me to do so because no Cancel button exists on that order - despite their site referring to a cancellation button on any item. I called the call centre and was told by the most inept agent that I have to wait 3-5 days for my refund which is now sitting at over R1000! I have demanded that I be refunded no later than today because I refuse to support what amounts to gross incompetence and at this point theft of money for a product they are advertising that clearly does not exist.