THEFT, FAILURE TO REFUND ME MY MONEY

This is the second complaint I'm making regarding the exact same issue. I'm still waiting for my money to be refunded in to the correct bank account.All the requested documentation has been forwarded on my side however the issue seems to lie with CALL CENTRE and FINANCE not being able to execute the required task. I've been given the run-around by 4 different consultants neither of whom are capable to taking responsibility for their work. It will have been 6-8 weeks now I have been waiting for proof of payment or any type of payment what so ever. I'm consistently having to re-log the exact same call over an over and over as nobody seems to be getting back to me or further more EXECUTING THE TASK AT HAND??? WHAT IS GOING ON???