THEFT BY TAKEALOT

Horrible, horrible service. We have been ordering from Takealot for a very long time and we have never had any problems with products or delivery. However, recently we have made large purchases from them. The problem is with the 2 X Fitbit that we ordered, total amount of R11 598.00. We anxiously awaited delivery as we were very excited to have this specific Fitbit. Take note, we have never ever signed for anything that they delivered, not even the very expensive camera that I order that my husband received on my behalf, yet it shows that I recived the camera. Nevertheless, finally the delivery date arrives. It arrived on a Saturday. My husband had to sign for the delivery (again, first time we signed for a delivery from Takealot). He opened the box and found the 2 Fitbit boxes inside only to find not one, but both boxes absolutely empty. No Fitbit, no charger, nothing. He called and asked if there is a number he can call to report this. I googled a number and sent it to him. The query was logged and so the "investigation" started. It's been 2 weeks of "investigation". They sent an e-mail asking my husband to send them a photo of the box. Sent the photo yesterday to get a reply today that our query was declined. DECLINED!!!! Almost R12 000.00 for two EMPTY boxes. This is theft. This is ridiculous. So now this means we will not get a refund or the products that we orderd. I don't know what or where things went wrong, but we will not buy from Takealot again. They stole our money. Everytime some was skeptical to order from Takealot, I would reassure them that it is a legitimate company and that we have never had any problems. I assure you, when someone asks me about Takealot today or in the future, this is the story I will tell them.