THEFT

I purchased an appliance mid december 2014 and it started leaking 3-4 months after I purchased it. I brought this to the attention of [URL Removed] of which they then responded by saying they'll pick up the appliance and further investigate as to whether or not it can be repaired. The pick up was successful however they said there was no repair for the item of which I was asked whether I wanted the same new appliance or a refund I requested a refund.The 1st issue was that it took two weeks and a phone call from me to point out that the refund went to an account that no longer exists?? I brought this to their attention over and over and sent through documentation from the bank itself that the account no longer exists. The brilliant FINANCE department then responds with a request to send through a bank statement for the month of APRIL 2015 for an account that NO LONGER EXISTS???The 2nd issue I'm being told the ticket will be closed until it's done so?? So someone please elaborate where documentation for an account that doesn't exist should come from? Why is my money being misheld from me intentionally (THEFT). The error was on your side please rectify this!!!