1 reviews | Active since May 2014
the worst service I've ever received
on 21 Oct I booked a return for a damaged book that i needed asap, i struggled for 2 weeks for you to come and collect the return(i had to complain here in order for it to happen).I then received a call sorting out the problem with the courier and was promised that even though the book is out of stock if needed you will find another supplier to get my book to me.Then i saw that the amount I paid was refunded on my account and all the while I'm waiting like an idiot for my exchange to be delivered.I emailed you to find out what exactly was going on and then I was informed that the book is out of stock and that is why I was refunded, yet the book is still for sale on the website.I don't know what kind of company sells products that they don't actually have.I was assured that if you could not find the book at your usual supplier that you would find it elsewhere in order to try to get it to me on time. In the meantime the price of the book has gone up on the website, so now if I want to order it I would have to pay more and then I would have to pay for delivery as well. Your incompetence is costing me money.I've never in my life received such pathetic service
Thank you for taking our complaints team's call earlier. It's really disappointing to hear that you weren't provided with the feedback and assistance required to resolve the issue with your damaged book. It's unacceptable that you were simply left in the dark and that you had to find out about the refund yourself. We've escalated this to our complaints management team to address accordingly with the individuals who were responsible for assisting you with this situation.
In the meantime our complaint team has reached out to our buyer to look into all our options of supplying you with a replacement for the damaged book. They'll revert back the minute they have feedback.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier. It's really disappointing to hear that you weren't provided with the feedback and assistance required to resolve the issue with your damaged book. It's unacceptable that you were simply left in the dark and that you had to find out about the refund yourself. We've escalated this to our complaints management team to address accordingly with the individuals who were responsible for assisting you with this situation.
In the meantime our complaint team has reached out to our buyer to look into all our options of supplying you with a replacement for the damaged book. They'll revert back the minute they have feedback.
Sincerely,
takealot.com