The Worst Service I have received in a long long time!

Please note: after confirming twice that my money has been transferred back into my bank account, I just checked and it has definitely not been moved from the takealot account!

Please sort this out ASAP, I have already posted the below on hellopeter!

I will also be sending it to your CEO Kim Reid, in hope that your customer services will not treat another person the way I have been treated as after reading your values, I fear no one else has!

The worst service I have received in a long long time! I will be very surprised if anyone calls me or even considers to try sort this out by the way i have already been treated. I had never used takealot before and this was my first and last experience to say the least. i ran around like a crazy mom on cyber Monday trying to secure a Spiderman PS4 Bundle for my son. After working very hard i managed to purchase one through takealot and was not worried at all as it clearly stated 20 left and payment completed. I then received a mail cofirming my order and it stated due to stock it would only be ready 6 december, i was over the moon. Well, a few days later thank god I went in to check, takealot had cancelled my order, no mails, confirmations and best of all no money back yet or call to say what was happening. i was in shock and obviously thought it was a mistake, i went onto the website, surprise no number to call you they noted you could go to one of the branches, i work in town so i immediately took a walk to the fores**** branch and wait for it....to be told by the security i am not allowed in without an appointment and he handed me a card with numbers...WAS THIS FOR REAL?? Angry to say the least i went back to my office and called the number, the guy on the phone seemed to come across helpfull but very unsure of what was happening and then came back and said oh yes it was cxl due to no stock our apologies for this. So i said ok explain to me why it said 20 left for me and a colleage while purchasing and then you still took my cash and did notify me what is happening. I said that really isnt my problem, you find the ps4 i will wait but you took money already and now cyber monday is over that price I will never get again! He then asked me to hold, which I did on my cellphone for 17 minutes, after which his surpervisor came to me and very uninterested just said exactly the same thing he did (i wasn't really sure why i had to hold for then ?)So i said the same thing to her, she then said they dont have a view of the stock and it mustve been a technically diffictuly and she would call the stores to check and come back to me. I am still waiting for that call!!!! In the interim i had emailed and i just got a very brief mail saying the same thing and then....wait for it, my account at takealot has been credited ***!.. I had to call the woman he mailed me and at this point explained to her what i had been through and saying how angry i was and that I was going to lay a formal complaint...she then just kept repeating herself and after i asked questions about the company she said to me i cant say how the comapny is run i dont have this information. She then also explained there is no formal complaint system and she would just mail me and i could mail her back with the details and she would escalate it and come back to me...YA RIGHT! to who lady you just said there is no formal complaint systems. After i said i just want my money back, she also confirmed that my money has already been transferred back, so I said to my bank account, she confirmed yes. So i told i am defintitly going to hellopeter after this, she in an extremely happy voice, she just ok bye and hung up!REALLY!!!! Wait for it...i go in now to do a transfer and see my money has not come back, log back into takealot and OMW there it is still sitting in the takealot account! Really one bad thing after another. Disappointed is far beyond what i feel, the way i have been treated is disgusting and i will never advise anyone to use takealot! Have to go all the way back and beg for my money AGAIN! I dont assume the CEO will be calling me no. Regards Vanessa order number: ********** 4