the Worst service I have ever received!

I placed my order on 5th December, and the expected delivery date was 11th December. On the day of delivery, I received an sms from takealot stating that my order has been delayed. Upon checking their website, I was informed that the goods were lost in transit and delivery will be rescheduled. I then received another sms giving me a new delivery date but yet again I received an sms on the day stating that my order has been delayed and lost in transit.

When calling them, they delivered half my order and to this day I’m still waiting for the rest of my order!

This is a Christmas gift but takealot couldn’t care less about their customers! Instead they decide to cancel the old order and make a new one on 18th December and the scheduled delivery date is 29th December and apparently they cannot fast track this date. I can’t even tell you the reason they gave me because it just didn’t make sense! They won’t even allow me to collect my own order since they are so ***********!

In which world do people receive such horrible service?????? The call Centre consultants are the worst because they don’t call you back or provide feedback about the progress of your order nor reply to their emails!

I don’t understand why I must be given the run around for something that I paid for! When I was paying for my goods, they didn’t have a problem taking my money but when it’s time to receive the goods they cannot deliver. This is the most pathetic service I’ve received, it’s disguting and so unfair that we have to be treated like this!

Takealot must just close their doors because they clearly cannot handle their own business!