The worst service I have ever experienced

<p>I purchased a screen protector form takealot +-a month ago. I never collected the protector as the phone it was for was ******. In the past 2 weeks I have logged 2 "automated refunds" through the website which were both concluded as apparently not eligible without anyone contacting me. I have called takealot for the 7the time today to try and have the refund performed with the rep telling me it would be done. Where it hasn't. I have also been guaranteed a call back which clearly hasn't happened. The one rep I spoke to was Melissa. On these occasions I have asked a manager to contact me the last 3 times and I still haven't received a call from any of them. This level of service is so bad it's actually a joke. </p>