THE WORST SERVICE EVER RECEIVED!!!!!!

Can I just say how I've been back and forth with 3 customer service agent who basically provided me with the same robotic responses and NO ASSISTANCE AT ALL.

I placed an order yesterday 28th and selected the same day delivery option which I needed to pay R95.00. This order was placed at around 9am the morning. I added my home address as the delivery address but at check out, it somehow updated it to my work address. I immediately logged a query to change the address given the fact that no order has been dispatched or created on their end yet. Nothing shipped!!

The associate, NEO.A, emailed after 11 almost 12 telling me the order was shipped but I have not received an SMS and when checking the tracking number, it was never shipped!! I called and got the same story from the 2cnd agent on calls. LIES!!

For a big brand as TAKE-ALOT, the buyer should be able to update the address within a specified timeframe for warehouse to dispatch it to the correct address as accidents does happen, but nah, apparently not.

The agent calls and convinced me they will send the sms and I can cancel the order so I can be credited and re-order, get my delivery fee back as this is not same day delivery after i only got my SMS at 7.35 pm lastnight for the items to be delivered today.

I have since not received my refund on the delivery which I am expecting cause my order was over R2000 and if i had to proceed with standard delivery, would have not been charged. THE 28TH AND 29TH are 2 different days.

Mind you, I had to pay somebody extra money to collect my package at the office which I will not be at soon. They got there and my goods are not boxed!!!! Everybody now saw what was purchased?? One time not in the box but this apparently got lost in transit.

YOU WASTED MY TIME, MY MONEY and PETROL!!!! WHY HAVE SAME DAY DELIVERY AS AN OPTION WHEN ITS NOT THE SAME DAY???

Who and what are you guys actually doing???

Please ensure you get back to me soon and process my refund!!!