The worst service ever!!!! I wish I had never bought a subscription plan from Takealot More

Takealot a company that doesn’t value their customers! That should be their company slogan

This morning I tried to purchase an order from PnP via Mrd as I had done on many other occasions. But, this time as I was about to checkout and I noticed that my Takealot More subscription was not active and it was charging me a delivery fee for a R900 order and I’m on a premium plan with Takealot More.

I immediately thought that maybe I need to process a payment for the subscription but I found that the last time I paid was the 23rd of May 2025 and I am no where near due for a payment.

I immediately called Takealot’s customer service team and spoke to a consultant, she realised that the matter needed to be handled by the Takealot More team and transferred my call accordingly.

My call was transferred to Tamryn P at around 11AM, she was very friendly and understanding of my problem although she did not have an explanation of why my subscription was not being picked up on Mrd even though the account is linked successfully.

She assured me that she would escalate the matter and a representative would call me right away. I was put at ease because she was very reassuring and sent a confirmation email with a reference number and another email with troubleshooting steps for me to try and see if the matter would be sorted. I was happy after the call.

I waited and waited and there was no “immediate” call back. I called customer care once again at 12:28 and spoke to a customer care representative named Sbongiseni and he was of no assistance. All he could say is that someone (Lord knows who?!??) is busy with it and they should give me a call in 2 hours! I had to wait again!!! I told him that I can’t wait, I need to place an order. He clearly didn’t care. I told him that I would lay a complaint and he just kept quiet and said okay. Wow just wow!! I hung up the call and told myself that I would be patient and waited once again. I sent Tamryn P an email asking for her intervention and there was no response.

14:39 still no call or email, so I called again and spoke to a representative named Asiv, she tried to assist in transferring my call to Tamryn P, but now all of a sudden she is unable to transfer me to her because they suddenly don’t receive calls anymore.

I asked, no, pleaded to speak to anyone who could help me. I’m a loyal paying customer! Why can’t anyone hear my pleading?? There was absolutely no one she could transfer me to. Is there really no one in the entire company to assist me?!?!? She then told me she is speaking to her Team Leader Nthatile, so I asked to speak with her.

Guess what ??? She can’t transfer me to her, how wonderful is that? She said she can request a manager call back on my behalf and her team leader will call me within an hour.

I have to wait another hour after waiting for so long already??? I mean her team leader is speaking to her in that moment why can’t she call me back right away?

This is when I realised that I am not a valued customer at all! How disappointing that a company treats their customers this way. I am yet to receive any feedback. I might not hear anything back ever!

Oh and I tried Tamryn P’s troubleshooting tips and now I’m unable to link my account anymore. Just how lovely is that.

They take the prize for worst customer service ever.