1 reviews | Active since May 2014
The worst service ever
My last 2 deliveries from takelot have been a mess. I am still waiting for a gift for my kid for 2 weeks now and nobody can tell me where it is. What makes this worst is I have spoken to 4 agents and 3 supervisors and they have all went dead on me.... <br> My previous delivery I need to pick up at your kenilworth depo because after a week and a half still no delivery..... It's actually laughable that I only get offered R50 compensation for this mess... Why is nobody getting back to??? Why am I just getting empty promises??. How is it possible that after escalating to management that management goes awol on me?? Guys common my kid what's his gift and I want appropriate compensation for this mess asap. So far I have spoken to Lionel nyala (absolute failure), Leezil (full of empty promises), jayson (apparently a supervisor absolute fail), Cheryl ( another failure) and since yesterday Ruth saal ( verdict still open but doesn't look good) waiting on a callback since 7pm yesterday. <br> Guys please just give my gift or my money back please <br>
It should not be this difficult to get an update on your order and we apologise for not getting back to you as promised. We've assigned this matter to our complaints team to investigate with the individuals who have been dealing with your query so that we can determine where the hold-up is. Our team will need a little bit of time to get in touch with the relevant departments, but they'll be in touch with you ASAP with an update and solution to hopefully resolve this matter with you as quickly as possible.
Once we've sorted out your order we'll address the poor manner in which your enquiry was dealt with and will ensure that the necessary corrective action is taken.
Sincerely,
takealot.com
It should not be this difficult to get an update on your order and we apologise for not getting back to you as promised. We've assigned this matter to our complaints team to investigate with the individuals who have been dealing with your query so that we can determine where the hold-up is. Our team will need a little bit of time to get in touch with the relevant departments, but they'll be in touch with you ASAP with an update and solution to hopefully resolve this matter with you as quickly as possible.
Once we've sorted out your order we'll address the poor manner in which your enquiry was dealt with and will ensure that the necessary corrective action is taken.
Sincerely,
takealot.com