The worst service

Takealot has such a quick way for customers to order and so sufficient, but when the payment is done, it is the worst to get any help or any response towards the problem.. The agent said the shipping fee will be credited, okay??? When and how? Then the issue is when will the order be delivered? No communication what so ever. How do you run a online service but no help way to communicate ti resovle. Get the service in place.