The worst service delivery and customer care by Takealot.com

I ordered a parcel from Take a lot and it was to be delivered on the 7th of this month. The tracking updated to show the parcel was delivered to the wrong hub / facility. The adress I gave was thorough and they have delivered to us on numerous occasions. So then the email came saying they can not find my address I then rep**** saying that is incorrect information given as your tracking stated YOU delivered to the wrong courier facility which is about 200 km from us. Not a single person from Take alot bothered to contact me I have sent 10 emails and phone about 5 times, no one can assist me apart from the Team Leaders who I have to beg the phone operators to transfer me to as the EXACT same answer came each and every time I called the team leader is currently out of the office and will call back... I proceeded to insist they provide me with a time when I will be called. Then the next excuse on the phone was that the team leader cam not give me any more information as what she is telling me as customer care centre I insisted the team leader call me back, well he called back and this is the conversation we had! They can not speed up the process, it is still at the wrong hub, he CAN not tell me when this parcel will be shipped to the correct facility. This parcel was expensive and I have spent the past 3 days calling and emailing and getting the same answer over and over BUT NOTHING HAS HAPPENED SO FAR. They have still not updated the Tracking since Monday. This was a gift and now o could not give this gift. I feel helpless I even made contact with Take a lot on social media and again I was told sorry for the inconvenience!!! I even begged them to give me the facilities adress so I can ask another courier service to collect this for me. They completely ignore my request. To keep telling me day after day after day it could take 2 to 3 days from the wrong facility to the correct one!!!!! We are in day 3 still saying it is on the way to the correct facility! Only after I make contact with them. Please is there anyone that can help me with another contact person in a more senior position at Take a lot or at least please give me an honest answer.