THE WORST SERVICE BY FAR WHEN RETURNING AN ITEM TO TAKEALOT!!

I have had the worse experience with TAKEALOT by far. We have purchased a TV from them a while back, which would mean its still under warranty. Firstly they took 2 weeks to come and collect the TV, secondly I need to call in every single day to the returns department for them to all tell me the same thing, that they have escalated it with the manager. its been 2 weeks now and finally i got a consult who advised they cant repair it, i must call the SP directly and they will return my TV! A week has passed and no one can tell where when the TV will be delivered to me, according to the app it left the warehouse on Monday and today is Thursday, still no TV or answers from the useless TAKELOT STAFF!! They don't want to fix my TV, nor return my TV. This has been a frustrating issue and all i want is for them to return the TV so that we can have it repaired elsewhere as this is horrible service from TAKEALOT. I would def not recommend returning anything to them as they don't care once they have it, you wont see it again!!!