The worst online experience ever.....

<p>I ordered and paid for two Kenwood Food Processors on 21/12/16. On Monday, only ONE was delivered. I immediately notified the delivery services and customer services and the matter was escalated... I have called every day since (sometimes twice a day)then and still no feedback was provided. As it is holiday season, I expected the item prior to going on leave. No-one had returned my call (and sometimes you can wait for up to 15 mins to speak to someone) or rep**** to any emails to date and provided feedback, it turns out that there is a dispute between the warehouse and delivery services. I do not know how this becomes the consumer's problem. I had to ask to speak to a manager and then requested a refund as they could not provide a definite date of delivery. If I did not ask to speak to a senior, i still would have been left in the dark. Completely disgusted with the service delivery. </p>