THE WORST EXPERIENCE

I ordered items on 22 May 2020.The items were out for delivery on 3 June, thereafter I received a notification that it is being rescheduled for 4 June I phoned in to confirm delivery and received an email confirming delivery. I also sent communication for a refund if items are not delivered. I received another notification that it is rescheduled for 5 June. I phoned in and requested a refund and they confirmed telephonically and via e-mail that the items will be cancelled and they will issue a refund. Suddenly n 6 June I received a message that the items are out for delivery. I sent an email and they confirmed that the parcel was scanned by mistake and they will issue a refund. On 10 June I followed up regarding refund, no response. I then phoned in on 11 June and found out that a refund was still not issued and they confirmed that they will follow up and issue a refund. On the 2 June phoned in again and found that they still did not issue a refund. Upon numerous requests nothing has transpired.