The worst customer service I've experienced thus far.

The worst customer service I've experienced to date.

Placed an order with this company on May 1, 2020 with an estimated delivery date of May 11, 2020.

After numerous amounts of back and forth emails, asking when the order will be delivered, it eventually arrived on May 15, 2020 at approximately 17:30pm - with no reason for the delay.

I booked a return for one of the items which I ordered and the return was booked for May 19, 2020. Its currently June 1, 2020 and I am still waiting for collection.

The support staff (I'm generalizing since I've had the same experience with approximately 6 different support agents on this issue) literally ignores your inquiry if you have more than 1 question or concern, they answer you according to what you'd prefer to hear (the 'good news').

I've asked the same questions over and over and they don't respond until you start displaying your frustration.

I'm disappointed that this established well known company who everyone in South Africa knows of by now and surely turns to for quick efficient service, fails on one of the most important aspects of retail / online sales - Customer Service!! Not once, but multiple times on the same inquiry.

Get your **** together Takealot.