The worst customer service I have ever experienced - Order number #***0

Order number # ********** 0 I placed an order on black Friday and waited for delivery that was scheduled for last week Wednesday. I got a SMS saying I'd receive it before 5 and no delivery happened. Ever since that day I've had excuse after excuse lie after lie saying it would be received. Today, a week later, no delivery and when I called customer service they hanged up on me, put me on hold and **** until the working day was over and I had used almost R150 worth of airtime. If you call and a guy by the name of Mansuur or Queen or a supervisor by the name of Andy Diggins answer know it's total BS and that they'll send you around in circles until their work day is over. I genuinely cannot believe a company that treats it's customers so **** is still in business.