The Worst Customer Service

I placed and paid for my order on the 11th May 2022. It was then loaded on my account and I was notified my package would be delivered on the 14th May 2022 by Fast n Furious. Needless to say the package was not delivered and after numerous request for feedback tickets being logged and phone calls, it has still not been delivered. We are now on the 28th May 2022. All calls were made by me, costing an absolute fortune in airtime, 3 new delivery dates were given in this period, and the package was still not delivered. To date takealot have not come back to me with a reasonable solution for the problem. They were quick to take the money for the order, but do not seem focused or dedicated to sort out a problem when it occurs. I am now down my order, my money for the product and hundreds of rands in airtime, with still no viable solution on the table. How does this add up to good customer service and quick turn around. As far as I am concerned, I should receive my product and a full refund to cover costs of trying to get answers out of them for a problem on their side with their transport company.