The return from hell

I tried to return an item a month ago that was outside of Takealot's warranty, but still inside of the supplier warranty. Their automated system rejected the return as it was incapable of seeing that the supplier warranty had not yet expired. I then got in contact with them and they reinstated it. Mr. D came to the incorrect address 3 times in a row, they must have just reinstated to a previous address without checking. I called Takealot every day to make sure this was corrected yet they still got it wrong another 2 times)

The item was to be replaced and returned on Tuesday, but for some unknown reason it was returned to an address in Johannesburg (completely different to the original incorrect address). After following up with them I was told that it would be with me the following day.

I have been following up every day since then and they assure me that I will have it later on the same day. It has been a month since I requested this return and this is becoming a joke now, incompetence after incompetence. I am sick and tired of fighting with them and all I want is a refund so I can be done with them.